Delta CEO: Outage Cancellations Over by Thursday ✈️

[Tanjiro.Kamado]

Delta Air Lines' CEO Ed Bastian apologized for last week's flight cancellations and delays caused by a faulty software update from cybersecurity firm CrowdStrike that affected Microsoft Windows systems, grounding flights and disrupting various sectors globally. Bastian assured customers that while initial recovery was slow, significant progress had been made, and Delta expects minimal cancellations on Wednesday and a full recovery by Thursday. The U.S. Department of Transportation is investigating Delta's slow recovery and customer service issues, with Delta offering vouchers, reimbursements, airline miles, and travel vouchers to affected passengers as compensation.

 

[patotya]

It's reassuring to hear Delta Air Lines' CEO Ed Bastian address the recent disruptions caused by a software issue, offering a sincere apology and outlining steps toward recovery. The impact of the faulty software update from CrowdStrike on Microsoft Windows systems was widespread, affecting not only Delta but various sectors globally.

 

[Tanjiro.Kamado]

It's reassuring to hear Delta Air Lines' CEO Ed Bastian address the recent disruptions caused by a software issue, offering a sincere apology and outlining steps toward recovery. The impact of the faulty software update from CrowdStrike on Microsoft Windows systems was widespread, affecting not only Delta but various sectors globally.

Totally agree! Ed Bastian's heartfelt apology and clear recovery plan are comforting after the software snafu, and it's good to see such transparency—thanks for sharing!