Makomo
Active member
Businesses worldwide faced significant disruptions due to a faulty software update, impacting operations from airlines to hospitals. This incident highlighted the vulnerability of a digital world reliant on a few key providers. Major customers of companies like Microsoft and CrowdStrike received IT support, but many smaller businesses struggled. Tsvetta Kaleynska, owner of RILA Global Consulting in Manhattan, experienced severe setbacks, including payroll issues, a missed contract deadline due to Docusign outages, and an emergency hospital visit with her ill daughter due to downed phone lines. Kaleynska's situation underscores the challenges small business owners face when they lack extensive IT support.